Refund policy
All returns must be sent back within 14 working days of the shown on the dispatch note. Please be aware we cannot accept returns after this cut off period.
In order to be accepted, please be aware of the following;
- Items must be unworn and unwashed
- Strong Odours (including smoke), Alterations, Perfume Smells and items that have make up on will NOT be accepted
- Items must have all tags attached
- Items must be returned in their original packaging
- Purchases made will be refunded in 14 working days of receiving the item back
To return you need to:
1. Repack the item making sure all labels are still attached
2. Put your name and address in the parcel
3. Re-Address the parcel to Abi Clothing 48 Regent Street, Shanklin, IOW, PO377AA. (This address can be found on your packing note inside)
4. Take the parcel to your local post office and pay to return. We advised to use a tracked or signed for service. Keep your proof of postage safe in case of non delivery as we cannot be held responsible for any lost/ missing items.
(Return postage costs are at the customers expense. We do not pay for returns)
Once we have inspected the return we return the monies via the payment method your originally used to pay for the garment in 14 days. We will email you to notify you that we have received your return and have issued the refund. Please note postage cannot be refunded.